Terms & Conditions

Welcome to Sogasaree. By accessing, browsing, or using our website, placing an order, or purchasing any product from our store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions apply to all products and services offered through our website, including but not limited to sarees, dresses, three-piece sets, ethnic wear, traditional wear, western wear, clothing, fashion products, accessories, and any other products listed on our website.

Last Updated: 10 September 2026

1. Business & Contact Information

Brand Name: Sogasaree
Website: https://sogasaree.com/
Email: sogasareeofficial@gmail.com
WhatsApp: 7893749439

For questions regarding products, orders, payments, shipping, delivery, exchanges, refunds, or other concerns, customers may contact us through the above contact details.

2. Products & Product Information

Sogasaree offers a wide range of fashion, clothing, and lifestyle products through its online store.

Our product range may include, but is not limited to:

• Sarees

• Dresses

• Three-piece sets

• Ethnic wear

• Traditional wear

• Western wear

• Kurtis and other apparel

• Fashion clothing

• Accessories

• Other fashion and lifestyle products introduced on our website from time to time

All products displayed on our website are subject to availability.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, materials, patterns, prices, and other product information are presented as accurately as possible.

Customers should note that:

• Actual colours may appear slightly different depending on the customer's screen, device, lighting, photography, or display settings.

• Minor variations in colour, texture, print, pattern, embroidery, weave, finish, or appearance may occur depending on the nature of the product.

• Measurements may have minor variations depending on the product and manufacturing process.

• Product images are provided for representation and may vary slightly from the actual product.

• Product availability may change without prior notice.

Such minor variations, where they do not constitute a genuine defect or material mismatch with the product description, shall not by themselves be considered grounds for a return or exchange.

3. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate inventory information. However, in exceptional circumstances, an item may become unavailable due to inventory discrepancies, technical errors, or simultaneous purchases.

If an order is placed for a product that subsequently becomes unavailable, Sogasaree will inform the customer and provide an appropriate resolution, including a refund of the amount paid for the unavailable product where applicable.

4. Pre-Order Products

Sogasaree may offer certain products on a Pre-Order basis when the products are rare, difficult to source, temporarily unavailable, or specifically required to meet customer demand.

Pre-Order products may need to be specially sourced or prepared by the manufacturer or supplier after the order is placed. Because of this, Pre-Order products require additional preparation and sourcing time compared with regular in-stock products.

4.1 Pre-Order Delivery Timeline

The expected delivery period for Pre-Order products is generally 3–6 weeks from the date of the Pre-Order or from the applicable confirmation date communicated by Sogasaree.

Customers placing a Pre-Order acknowledge and accept that the product will require additional time for sourcing, preparation, manufacturing, or procurement before it can be dispatched.

The estimated delivery period mentioned for a Pre-Order is therefore different from the standard delivery timeline applicable to regular in-stock products.

4.2 Advance / Partial Payment for Pre-Orders

For Pre-Order products, Sogasaree may collect an advance or partial payment instead of the full product price.

The amount of advance or partial payment may vary depending on the product, manufacturer, sourcing requirements, and other circumstances.

The applicable advance or partial payment amount will be displayed or communicated to the customer before the Pre-Order is confirmed.

4.3 Refund of Pre-Order Advance / Partial Payment

The advance or partial payment made for a Pre-Order is non-refundable if Sogasaree delivers the ordered product within the promised Pre-Order delivery period.

However, if Sogasaree is unable to provide or deliver the Pre-Order product within the promised delivery period, the customer will be eligible for a refund of the applicable advance or partial payment, subject to the applicable verification and refund process.

4.4 Out-of-Stock Products Offered as Pre-Orders

Some products may be displayed as Pre-Order even when they are currently out of stock.

For such products, Sogasaree may collect only a partial or advance payment rather than the full product amount.

The remaining balance, where applicable, may be collected according to the payment terms communicated for that particular Pre-Order.

The partial or advance payment will remain non-refundable if the product is successfully sourced and delivered within the promised Pre-Order delivery period.

If Sogasaree fails to provide or deliver the product within the promised delivery period, the customer will be eligible for a refund of the applicable advance or partial payment.

4.5 Customer Acknowledgement for Pre-Orders

Before placing a Pre-Order, customers are requested to carefully review:

• The product details.

• The Pre-Order status.

• The applicable advance or partial payment.

• The estimated delivery period.

• Any product-specific terms communicated on the product page.

By placing a Pre-Order, the customer acknowledges that the product may require additional sourcing or preparation time and agrees to the applicable Pre-Order terms.

4.6 Pre-Order Cancellation

Pre-Orders cannot be cancelled by the customer after they have been successfully placed and confirmed, except where Sogasaree is unable to provide or deliver the product within the promised Pre-Order delivery period and the customer becomes eligible for a refund under this policy.

5. Pricing

• All prices displayed on the website are in Indian Rupees (INR).

• Product prices are displayed on the respective product pages and/or at checkout.

• Applicable charges, including shipping charges, will be displayed during the order process.

• Sogasaree reserves the right to change product prices at any time without prior notice.

• Any price change will not affect an order that has already been successfully confirmed, except where correction is required due to an obvious pricing or technical error.

6. Shipping Charges

A flat shipping charge of ₹100 is applicable to every order.

The actual shipping and delivery cost may be higher than this amount. Sogasaree bears the additional cost as a gesture and gift to our customers.

The ₹100 shipping charge is generally non-refundable, including where a refund is issued under our damaged-product or wrong-product policy.

For complete details regarding dispatch and delivery, please refer to our Shipping Policy.

7. Payments

• Payment must be completed at the time of placing an order unless another payment option is specifically offered by Sogasaree.

• For Pre-Order products, only the applicable advance or partial payment may be collected initially, as specified on the product page or communicated by Sogasaree.

• An order will be processed after successful payment confirmation.

• Payments may be processed through third-party payment gateways or service providers.

• Sogasaree does not intentionally store customers' sensitive payment or banking information.

• Customers are responsible for providing accurate information required to successfully complete a payment.

If a payment is deducted but an order is not successfully created or confirmed, customers may contact us with the relevant transaction details for assistance.

8. Order Placement & Confirmation

When a customer places an order through our website, the customer agrees to purchase the selected product(s) according to the displayed product details, price, shipping charges, and applicable terms.

An order is considered confirmed after successful payment or applicable advance/partial payment and order confirmation.

Customers are responsible for carefully reviewing the following before placing an order:

• Product

• Variant

• Size

• Colour

• Quantity

• Delivery address

• Contact number

• Pre-Order status, where applicable

• Other order details

9. No Order Cancellation

Sogasaree does not provide an order cancellation facility.

Once an order has been successfully placed and confirmed, it cannot be cancelled, whether the order has been processed, packed, or dispatched.

This also applies to Pre-Order products.

Customers are therefore requested to carefully review all product, variant, size, quantity, address, contact, payment, and Pre-Order details before completing the order.

A request to cancel a confirmed order will not be accepted.

This no-cancellation policy does not prevent customers from making an eligible claim for a genuinely damaged, defective, incorrect, or wrongly supplied product, or from requesting a refund where Sogasaree fails to fulfil a Pre-Order within the promised delivery period, subject to the applicable policy.

10. Customer Responsibility for Order & Delivery Information

Customers are responsible for providing accurate, complete, and correct information while placing an order.

This includes, where applicable:

• Full name

• Complete delivery address

• House/Flat/Building number

• Street/Area

• City

• State

• PIN code

• Valid mobile number

• Valid email address

Customers are strongly advised to verify all information before completing their order.

If incorrect or incomplete information is provided by the customer and this results in:

• Delivery to the wrong location

• Failed delivery

• Delivery delay

• Return to sender

• Additional delivery attempts

• Other delivery-related issues

Sogasaree will not be responsible for issues arising directly from incorrect or incomplete information provided by the customer.

11. Shipping & Dispatch

For regular in-stock products, orders are generally dispatched within 2–3 working days after the order is received and successfully confirmed.

After dispatch, regular orders are generally expected to be delivered within 5–10 working days, depending on the destination and logistics conditions.

Pre-Order products are subject to their separate 3–6 week delivery timeline stated in Section 4 of these Terms.

Delivery timelines may vary due to:

• Delivery partner operations

• Weather conditions

• Public holidays

• High shipment volumes

• Transportation conditions

• Natural calamities

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

Once an order has been handed over to the delivery partner, certain aspects of the delivery process depend on the logistics provider. Therefore, delays caused by the delivery partner may occur and may be beyond the direct control of Sogasaree.

Customers are requested to take this into consideration while placing an order.

12. Order Tracking

After an order has been dispatched, tracking information will generally be provided through the customer's registered email address.

Customers are requested to regularly check their email for:

• Dispatch confirmation

• Tracking information

• Delivery updates

• Courier notifications

If there is any confusion regarding tracking or delivery, customers may contact us through WhatsApp at 7893749439.

13. Damaged or Defective Products

If a customer receives a product that appears to be genuinely damaged or defective, the issue must be reported to Sogasaree within 24 hours of delivery.

Mandatory 360° Unboxing Video

For a damage or defect claim to be considered, the customer must provide a continuous, unedited 360° opening/unboxing video.

The video should clearly show:

• The sealed parcel before opening.

• All relevant sides of the parcel.

• The shipping label.

• The complete opening process.

• The product immediately after opening.

• The damaged or defective portion clearly visible.

The opening video must be continuous and unedited. Claims submitted without the required video may not be eligible for an exchange or refund.

Once the claim and supporting evidence are received, Sogasaree will verify the issue.

Sogasaree will respond to a complete claim within 3–4 working days after receiving the required information and evidence.

Exchange

If the product is verified to be genuinely damaged or defective and the same product is available in stock, an exchange for the same product will be provided, subject to availability.

Refund

If the product is verified to be genuinely damaged or defective and the same product is not available in stock, a refund for the eligible product amount will be provided.

The ₹100 shipping charge will be excluded from the refund.

14. Wrong Product, Wrong Variant or Incorrect Order Sent by Sogasaree

If Sogasaree sends a product that is different from the product ordered, including but not limited to:

• Wrong product

• Wrong variant

• Different design or item from the confirmed order

• Incorrect quantity

the customer must contact us within 24 hours of delivery.

The customer should provide:

1. Order number.

2. Complete, continuous and unedited 360° opening/unboxing video.

3. Clear photographs/videos of the product received.

4. Details of the product that was expected versus the product received.

Sogasaree will cross-check the order and verify the issue before approving an exchange or refund.

Exchange for Wrong Product

If the error is verified and the correct product is available, an exchange for the correct product may be provided.

Refund for Wrong Product

If the error is verified and the correct product is unavailable, a refund for the eligible product amount will be provided after the incorrect product is returned and received/verified as required.

The ₹100 shipping charge will be excluded from the refund amount.

No refund or exchange will be processed until the issue has been properly verified and, where required, the incorrect product has been returned.

15. Return Verification Process

All damage, defect, wrong-product, or wrong-variant claims are subject to verification by Sogasaree.

Once a claim is received:

1. Our team will review the order details.

2. The submitted opening video and supporting evidence will be checked.

3. The product issue will be verified.

4. Where a return is required, return instructions will be provided to the customer.

5. Once the returned product is received and cross-checked, the applicable exchange or refund will be processed.

16. Refunds

Where a refund has been approved under these Terms or our applicable Return & Exchange Policy:

• The refund will generally be issued to the original payment method, where technically possible.

• The eligible refund amount will be determined after verification.

• The refund will be processed within 3–5 working days after completion of the applicable verification and return process.

• The ₹100 shipping charge will be excluded from the refund amount, except where applicable law requires otherwise.

• For eligible Pre-Order refunds resulting from Sogasaree failing to provide or deliver the product within the promised Pre-Order period, the applicable advance or partial payment will be refunded according to this policy.

• The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Customers should allow the applicable processing time after a refund has been initiated.

17. Customer Responsibilities

By using our website and placing an order, customers agree to:

• Provide accurate and complete information.

• Provide a valid mobile number and email address.

• Verify delivery and order information before completing payment.

• Carefully review the product, variant, size, colour, quantity, and Pre-Order status before ordering.

• Use the website only for lawful purposes.

• Not misuse or interfere with the website.

• Not attempt unauthorized access to our systems or accounts.

• Not engage in fraudulent, abusive, deceptive, or unlawful activity.

• Follow our applicable payment, shipping, return, exchange, refund, and Pre-Order policies.

18. Intellectual Property

All content appearing on the Sogasaree website, including but not limited to:

• Brand name

• Logos

• Product photographs

• Product videos

• Product descriptions

• Written content

• Graphics

• Designs

• Illustrations

• Website layout

• Promotional material

is owned by or lawfully used by Sogasaree and may not be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission, except where permitted by applicable law.

19. Website Use & Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, uninterrupted or error-free access cannot always be guaranteed.

The website may occasionally be unavailable due to maintenance, technical issues, server or hosting problems, internet or network failures, security issues, software updates, system upgrades, or other circumstances beyond our reasonable control.

Sogasaree reserves the right to modify, suspend, or discontinue any part of the website or its services when reasonably necessary.

20. Fraudulent or Abusive Activity

Sogasaree reserves the right to review orders or activities that appear to involve:

• Fraudulent transactions

• Payment misuse

• False claims

• Repeated abusive claims

• Misuse of return or exchange policies

• Unauthorized use of another person's information

• Other unlawful or deceptive activity

Where reasonably necessary and permitted by applicable law, an order or claim may be cancelled, withheld, rejected, or restricted.

21. Limitation of Liability

To the extent permitted by applicable law, Sogasaree shall not be responsible for indirect, incidental, special, or consequential losses arising from circumstances beyond our reasonable control, including:

• Delays caused by third-party delivery providers.

• Incorrect or incomplete information provided by customers.

• Temporary website or technical issues.

• Internet or network failures.

• Natural calamities or unforeseen events.

• Unauthorized use of customer information where such misuse is not attributable to Sogasaree.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Events Beyond Our Control

Sogasaree shall not be considered responsible for failure or delay in fulfilling an obligation where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Extreme weather

• Government restrictions

• Strikes

• Transportation disruptions

• Public emergencies

• Technical failures

• Courier or logistics disruptions

• Other unforeseen circumstances

23. Privacy & Customer Information

Customer information provided through our website may be used for purposes necessary to:

• Process orders.

• Process payments.

• Arrange delivery.

• Provide customer support.

• Send order and shipping updates.

• Handle exchange or refund requests.

• Provide and improve our services.

For more information regarding the collection and use of customer information, customers should refer to our Privacy Policy.

24. Policy Updates

Sogasaree reserves the right to update, modify, or revise these Terms & Conditions from time to time.

Any updated version will be published on:

https://sogasaree.com/

The Last Updated date will be revised whenever material changes are made.

Customers are encouraged to review these Terms periodically.

Continued use of the website after updated terms are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

25. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms, the website, or purchases made through Sogasaree shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable law.

Nothing in these Terms is intended to restrict any consumer rights or remedies available under applicable law.

26. Contact Information

For questions, order-related concerns, product queries, shipping information, exchange or refund assistance, or Pre-Order queries, please contact us:

Sogasaree

Website: https://sogasaree.com/
WhatsApp: 7893749439
Email: sogasareeofficial@gmail.com

For order-related queries, please include your order number and relevant details so that our team can assist you efficiently.