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Refund policy

Return & Exchange Policy

At Sogasaree Handlooms, we take great care to ensure that every saree is checked and packed securely before dispatch. However, in the unlikely event that you receive a genuinely damaged or defective product, we are happy to assist you with an exchange or refund, subject to the conditions below.

1. Unboxing Video Is Mandatory

For any damage or defect claim, the customer must record a continuous, unedited 360° unboxing/opening video of the parcel.

The video must clearly show:

  • The sealed package from all sides before opening.

  • The shipping label and parcel condition.

  • The complete opening process.

  • The product immediately after opening.

  • The damaged or defective portion clearly visible.

The video must be continuous and unedited from the sealed parcel until the product is fully opened and inspected.

Claims without a proper, continuous, unedited 360° opening video may not be eligible for exchange or refund.

2. Report Damage Within 24 Hours

If you receive a damaged or defective product, you must contact Sogasaree Handlooms within 24 hours of delivery.

Please send your order number, complete unedited 360° unboxing video, and clear photographs/videos showing the damage.

Claims reported after 24 hours may not be eligible for exchange or refund.

3. Verification of Damage

Once we receive your claim and supporting evidence, our team will review the product damage and verify whether the product was genuinely damaged or defective at the time of delivery.

Sogasaree Handlooms will respond to the customer within 3–4 working days after receiving the complete claim details and required evidence.

4. Exchange

If the product is confirmed to be genuinely damaged or defective and the same product is available in stock, we will arrange an exchange for the same product, subject to availability.

5. Refund

If the product is confirmed to be genuinely damaged or defective but the same product is not available in stock, we will issue a refund for the product amount.

Shipping charges are non-refundable and will be excluded from the refund amount.

6. Conditions for Exchange or Refund

Exchange or refund will be considered only when:

  • The product is genuinely damaged or defective.

  • The issue is reported within 24 hours of delivery.

  • A complete, continuous and unedited 360° opening video is provided.

  • The damage is clearly visible in the submitted evidence.

  • The product has not been used, washed, altered, stained or damaged after delivery.

  • The original product and packaging are retained until the claim is resolved.

7. Non-Returnable Situations

Returns or exchanges will not be accepted for:

  • Change of mind or personal preference.

  • Minor variations that are natural characteristics of handloom products.

  • Colour differences caused by screen/display settings.

  • Damage caused after the product has been received or used.

  • Products that have been washed, altered, stitched, worn or otherwise used.

  • Claims reported after 24 hours of delivery.

  • Claims submitted without the required continuous, unedited 360° unboxing video.

  • Damage that cannot be reasonably verified from the evidence provided.

8. How to Report a Damaged Product

If you receive a damaged or defective product:

  1. Record a continuous, unedited 360° unboxing video while opening the parcel.

  2. Contact Sogasaree Handlooms within 24 hours of delivery.

  3. Provide your order number.

  4. Send the complete unboxing video.

  5. Send clear photographs/videos of the damaged portion.

  6. Keep the product and original packaging safely until the claim is resolved.

Our team will review the claim and respond within 3–4 working days after receiving all required information.

9. Important Note

Every damage or defect claim is subject to verification by Sogasaree Handlooms. An exchange or refund will be processed only when the product is determined to be genuinely damaged or defective and all the requirements of this policy have been met.

By placing an order with Sogasaree Handlooms, customers are requested to carefully follow the above unboxing procedure and report any damage within 24 hours of delivery.